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ATM/Live Banker

ATM & Live Banker

Bank On The Go!

Northwest Bank wants to save you time and make your banking more convenient.

With our Smart Deposit ATMs and Live Banker Service at the ATM, you can get more done without ever leaving your car! Conveniently transfer funds, withdrawal cash, make a loan payment and even deposit cash... see how!

When you get to our ATM you can choose to:

Touch the screen to talk with a Northwest Bank Live Banker (You don't need your debit card to speak with a live banker!)
Or insert your debit card to begin an ATM transaction.

Stop By! We Would Love to Show You How It Works!

Bilingual Services

Convenience Through The Touch Of The Screen.

Our Live Banker Service at the ATM is available at all our Northwest Bank locations. Stop by to experience our Live Banker drive-up service with extended hours and personal assistance by a live Northwest Bank employee through the ATM screen. Click here to watch our Live Banker video. Plus, we offer English and Spanish Speaking Services!

Live Bankers Can Assist With:

Deposits
Transfers Between Accounts
Loan and Safe Deposit Box Payments
Ordering Debit Cards or Checks
Withdrawals
Check Cashing (Watch our helpful video!)
Change Your Address
General Account Questions

Extended Hours For Your Banking Convenience!

Our Live Bankers are available Monday - Friday 7:00 am - 7:00 pm & Saturday 8:00 am - 12:00 pm.

See how you can make deposits, cash checks, get account assistance and more from a live Northwest Bank employee through the ATM screen.

Live Banker

Learn The Basics of our Live Bankers

With our Live Banker Service at the ATM, you can get more done without ever leaving your car! Conveniently transfer funds, withdrawal cash, make a loan payment and even deposit cash.

Video Tutorial

Live Banker

Make a Deposit with Cash

Live Bankers at the ATM make it even easier to conveniently bank on your time. Besides getting cash fast, our ATMs allow you to easily deposit cash and checks without having to come into the bank!

Video Tutorial

Live Banker

How to Cash a Check

Watch how easy it is to cash a check with our drive-up Live Banker Service at the ATM! Stop by any location to experience our Live Banker Service with extended hours and personal assistance by a live Northwest Bank employee.

Video Tutorial

Smart Deposit ATMs

Get Fast Cash & Make Deposits On Your Time - Available 24/7!

Our Smart Deposit ATMs make it even easier to conveniently bank on your time! Besides getting cash fast, our ATMs allow you to easily deposit cash and checks without having to come into the bank! Locate an ATM today .

You can deposit up to 30 checks and 30 bills at one time.
- Make sure you endorse the back of your checks before depositing.
- Stack them together if you have multiple checks or bills.
- No envelopes are needed.
- Remove any paper clips or rubber bands before inserting into the ATM.
- You do need your Debit Cards to complete an ATM transaction.

Access Our Network of ATMs

Cardholders of Northwest Bank can use thousands of ATMs across the United States without paying surcharge fees. Just look for the Northwest Bank or MoneyPass® logo on the sign at the ATM. Plus, they are easy to find, just click on the links below and start enjoying the surcharge-free benefits of our ATM Networks today!

Bank ATM Locator

Northwest Bank

Visit any Northwest Bank location at your convenience. Surcharge Free!

Important Information for Northwest Bank Cardholders: A $0.50 foreign ATM fee will be imposed if your card is used for withdrawals at non-Northwest Bank ATMs.

Find a Northwest Bank ATM

Nationwide ATM Locator

MoneyPass®

MoneyPass® offers a surcharge-free ATM experience for qualified cardholders at a variety of convenient locations throughout the United States. Surcharge Free!

Find a MoneyPass® ATM

Live Banker Frequently Asked Questions

No, using a Live Banker is the same as going inside one of our Bankers.

If you are using the ATM function, simply insert your card into the blue slot on the right side of the machine. If you would like to speak to a Live Banker, touch the screen to begin your transaction.

Each time you use the Live Banker, you will be connected face-to-face with a banker to conduct your transaction. In addition, using the Live Banker allows you to complete more transactions including deposits, withdrawals, account transfers, loan payments and more!

All Bankers are Northwest Bank employees working in our Customer Service Centers located in Spencer and Sioux City, IA.

No, your account will be updated in real time just as it would inside the branch. If you are unsure about the availability of your funds, just ask your Banker during the transaction.

Yes, our Live Bankers can take loan payments through the machine.

To show your debit card or ID to the Live Banker, simply place your card face down on the glass with the black, plastic casing located to the left of the keypad. If you are using the machine as an ATM, insert your card in the green slot on the right side of the machine.

Yes, our Live Bankers offer several ways to maintain privacy as you conduct your transaction.

You have the option to adjust the volume on the screen during your transaction.
You can also utilize the chat feature on the screen to type messages for the Live Banker to read.

Your privacy is important to us, and our Live Banker allows you the flexibility to choose how you communicate with a Banker.

Hearing impaired can use the touch screen keyboard to type in their desired transaction. Just look for the "Text Chat Touch Here" button in the lower, center of the screen. The screen also provides a much clearer view of the banker assisting you, to allow customers to be able to read the lips of their bankers much easier than before.

The Live Banker can dispense coin; however, they cannot receive coin as part of a cash deposit.

Yes, anyone can make a deposit into a Northwest Bank customer's account through a Live Banker. Secure account information (such as the account balance) will not be shared with anyone other than the account holder.

ATM Frequently Asked Questions

Here's how it works:

Insert your Northwest Bank Debit Card and enter your PIN.
Select the Deposit Type and which account you want your funds deposited to.
Follow the easy step-by-step instructions to insert your checks or cash into the ATM as shown.

Funds may not be available for immediate withdrawal. The first $300 of your deposit will be posted immediately to your account, the rest will post the next business day.

You are able to deposit up to 30 bills at one time but can make multiple deposits in one transaction.

You do not need an envelope to deposit cash or checks into our Smart Deposit ATMs.

You are able to deposit up to 30 checks at one time (make sure they are all endorsed), but you can make multiple deposits in one transaction.

You do not need an envelope to deposit cash or checks into our Smart Deposit ATMs.

If you feel your deposit is incorrect, please contact our Customer Service Center at 800.678.4105 (Monday - Friday 7:00 AM - 7:00 PM and Sat. 9:00 - 1:00 PM CST).

No, you can only deposit into one account per transaction, however you can complete the deposit for one account and start a new transaction to deposit into another.

If the withdrawal is made before 6:00 pm, you will be able to see the withdrawal in your mobile app immediately. If the withdrawal is made after 6:00 pm you will be able to see it the next business day.

If the deposit is made before 6:00 pm, you will be able to see the deposit in your mobile app immediately. If the deposit is made after 6:00 pm you will be able to see it the next business day.

Yes, it is free to make a deposit in to our new Smart Deposit ATMs.

The maximum cash you can withdraw from the ATM is $1,000 daily.

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