While we provide the protection and confidentiality of your account information on our systems, we need your help to ensure your information is protected on your systems. We want to provide several tools and resources to protect your accounts and personal information from fraud.
Your identity is one of the most valuable things you own. It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being. Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes. While the words may sound like a foreign language -- Phishing, Pharming, Vishing, Spyware, Dumpster Diving — they are actually techniques used by thieves to put your identity and finances at risk. And their attacks grow more frequent and sophisticated every year. Identity theft is the fastest growing crime in the United States. According to US Department of Justice statistics, it’s now passing drug trafficking as the number one crime in America.
We also encourage you to create an Identity Theft Report and review your Credit Report. For more information on steps you can take for Identity Theft, click here.
Protecting Your Identity Tips Report To Help Fight Fraud
Northwest Bank Account Alerts combines event management with immediate electronic notification. The moment a specified account event occurs, you can be notified by e-mail, text, push notification or an online message.
Use your debit card confidently with uncompromising fraud protection. Report lost or stolen cards in a couple of clicks. Immediately turn off a lost or stolen card.
Keeping your account safe and secure is our highest priority. We are here to help.
You may receive fraud alerts as part of our debit card protection program 24/7 when suspicious activity is detected on your Northwest Bank debit card. This allows for faster communication in detecting potential fraudulent activity.
This added protection to your debit card is automatic and text message alerts are free. Please make sure Northwest Bank always has your current contact information so we can ensure you are properly reached if fraudulent activity is suspected.
It’s important to keep your identity from being stolen by someone who can potentially harm your good name and financial well-being. Identity theft occurs when someone uses your name, address, Social Security Number, credit card or financial account numbers, passwords, and other personal information without your knowledge to commit fraud or other crimes.
Reduce the chances of being a victim of identity theft and sign-up with an ID theft protection and monitoring company. The Identity Theft service offered through Northwest Insurance Services is ReliaShield**, which is an identity theft protection company that provides you with tools and services to monitor, alert and then assist you if anything were to happen.
** ReliaShield is a service offered by Northwest Insurance Services for a fee depending on what plan you choose. Insurance Products are not insured by FDIC or any Federal Government Agency; are not a deposit of or guaranteed by the Bank or any Bank Affiliate; and may go down in value.
Stay vigilant and take advantage of our tips and resources to protect yourself from fraud.
Northwest Bank will send out text messages to verify debit card activity. If you receive a text, check that the text message is clear: Does the text define which card was used in the transaction? Is the included card information, correct? If you have any questions about the text or the transaction do not call the number the text came from.
You may receive texts that claim to be from our Northwest Bank Fraud Team asking to verify debit card activity and requesting debit card numbers and other personal information. We do not advise answering these questions as Northwest Bank will never ask customers for their personal information.
Learn More
Feel More Secure
Online Security For Consumers
Online or Mobile Banking